Privacy Policy

Last updated: February 10, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arbor Image Tree Care LLC, 3540 S Telephone Rd.
  • Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Oklahoma, United States
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Arbor Image, accessible from www.thearborimage.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

Usage Data
Usage Data is collected automatically when using the Service. This data may include information such as:

  • Your Device’s Internet Protocol address (e.g. IP address)
  • Browser type and version
  • The pages of our Service that You visit
  • The time and date of Your visit
  • The time spent on those pages
  • Unique device identifiers and other diagnostic data

When You access the Service by or through a mobile device, additional information may be collected automatically, including:

  • The type of mobile device You use
  • Your mobile device unique ID
  • The IP address of Your mobile device
  • Your mobile operating system
  • The type of mobile Internet browser You use
  • Unique device identifiers and other diagnostic data

Your browser may also send certain information whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and to store certain information. These tracking technologies include beacons, tags, and scripts that collect and track information to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    • Type: Session Cookies
    • Administered by: Us
    • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided.
  • Cookies Policy / Notice Acceptance Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as your login details or language preference. They provide You with a more personal experience and avoid the need to re-enter preferences each time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Your Personal Data for the following purposes:

  • To provide and maintain our Service: Including monitoring the usage of our Service.
  • To manage Your Account: To manage Your registration as a user of the Service. The Personal Data You provide gives You access to different functionalities available as a registered user.
  • For the performance of a contract: Including development, compliance, and undertaking of the purchase contract for products, items, or services You have purchased or any other contract with Us through the Service.
  • To contact You: Via email, telephone, SMS, or other forms of electronic communication regarding updates, security alerts, and other necessary or reasonable information about the Service.
  • To provide You with news, special offers, and general information: About other goods, services, and events that We offer, similar to those you have purchased or enquired about, unless You have opted out.
  • To manage Your requests: To attend to and manage Your requests to Us.
  • For business transfers: To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Our assets, where Your Personal Data may be among the assets transferred.
  • For other purposes: Such as data analysis, identifying usage trends, evaluating the effectiveness of our promotional campaigns, and improving our Service, products, and marketing efforts.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when used to strengthen security, improve the Service, or as legally required for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy and the submission of Your information represents Your agreement to that transfer. The Company will take all necessary steps to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place unless adequate controls are in place.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You. Our Service may provide options for You to delete certain information directly within the Service. You may update, amend, or delete Your information at any time by signing into Your Account and accessing the account settings section. Alternatively, You may contact Us to request access to, correction, or deletion of any personal information You have provided. Please note that We may retain certain information as required by law.

Disclosure of Your Personal Data

Business Transactions:
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement:
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements:
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of Users of the Service or the public.
  • Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us. While We strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us immediately. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We will take steps to remove that information from our servers.

If consent is required for processing Your information and Your country requires parental consent, We may need to verify that consent before collecting and using such information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Consumer Data Sharing & Consent

  • Data Sharing for Marketing: We will not share your mobile information or any Personal Data with third parties for marketing purposes without your explicit consent.
  • Third-Party Transfers: No consumer data will be transferred to external organizations without your consent, except as required by law or for business transactions with adequate data protection measures.
  • Internal Controls: We maintain strict internal access controls and data sharing agreements to prevent unauthorized sharing of your information.

Messaging and Communication Preferences

  • Opt-Out: You have the right to opt out of receiving marketing messages at any time. To opt out, reply “STOP” to any SMS message you receive or contact us directly.
  • Assistance: For help with your messaging preferences, reply “HELP” or reach out via the contact details below.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and, where appropriate, via email and/or a prominent notice on Our Service. The “Last updated” date at the top of this Privacy Policy will be revised accordingly. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or need further assistance, You can contact us:
Email: solution@thearborimage.com
Phone: (405) 815-7959

Terms of Service

These Terms of Service (“Terms”) govern your use of our messaging and communication services provided by Arbor Image Tree Care, a division of Arbor Image, LLC. By opting in, you agree to receive communications from us.

Message Types & Frequency

  • Content: You will receive weekly promotional, informational, and marketing messages related to our services.
  • Frequency: Messages are typically sent on a weekly basis. Additional communications may occur based on your interactions.
  • Rates: Message and data rates may apply.

Unsubscribing and Support

  • Unsubscribe: To opt out of receiving messages at any time, text “STOP” to any message you receive.
  • Help: For assistance, text “HELP” or contact us at the details provided in the Privacy Policy above.

Sample Messages

“We will see you tomorrow for your scheduled visit!  – Arbor Image Tree Care”

“Hi, this is Arbor Image Tree Care! This is an automated reminer that we plan on being there at your property next week, pending favorable weather conditions. We will send a reminder on the day before we plan on being there. Thank you!”

“Hello, this is Arbor Image Tree Care. We ill arrive in approximately 10 minutes. If you have any concerns you can call us at 405-465-6606.

View your appointment here: https://thearborimage.com/”

By continuing to use our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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